Here you will find the answers to the questions we receive most often from customers interested in using our products. If you have more questions after checking through this page, please contact us directly and we will be happy to assist you.
General Questions
Are your products safe to use when pregnant?
If you are pregnant, nursing, or taking medications, please consult your doctor before use. Discontinue use and consult your doctor if any adverse reactions occur.
Are your products safe for children?
Please check the frequently asked questions page of your desired product.
Are your products FDA approved?
Dietary supplements are not under the preview of the FDA. However, our products are made in a GMP compliant and FDA inspected and certified facility using the highest quality standards.
When will my order ship?
Domestic orders will be shipped within 24 hours depending on verification of billing information and the shipping address.
International orders will be processed as quickly as possible, but may not ship within 24 hours.
Where’s my order?
You can check the status of your order by logging into your account or clicking the link from your email order confirmation. If you still need help, please contact us.
Where do you ship to?
We ship all around the world!
How long does shipping take?
Orders placed within the USA take approximately 3-5 business days to be delivered. Orders placed internationally will vary depending on the destination.
How much is shipping?
Shipping is absolutely FREE for orders over $80 in the USA. Orders under $80 are a flat rate of $5.95. All international orders have a flat shipping rate of $9.95.
How will my order ship?
We ship orders using FedEx or UPS with a verified tracking number for online tracking and delivery confirmation.
How can I find out the status of my order?
Make sure you have received a shipping confirmation email and locate tracking number.
Based on the shipping service track via one of www.ups.com or www.ups.com websites.
Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.
Will you notify me when my order has been shipped?
You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.
What’s your return policy?
We stand by our products and want to make sure you are satisfied. To find out how does the money-back guarantee and refund work please read our Return Policy page.
What payment methods do you accept?
We accept all major credit cards and PayPal.
Where do you sell your products?
We sell our products on goldennutrition.com and amazon.com websites.
Where are your products made?
Our products are all proudly made in the USA in a GMP (Good Manufacturing Practice) compliant and FDA inspected and certified facility. All of our products are tested by third-party labs to ensure both quality and integrity.
Will my international order ship the same day?
Unfortunately no. International orders (orders originating from outside the 50 United States) require verification processes that take longer than domestic orders. This processing time varies by country and by product ordered. We ship these orders out as soon as we can, case by case.
Wholesale Inquiries
For wholesale inquiries, please contact us.
The item I want is out of stock!
We always aim to have our products in stock with a healthy supply, but sometimes there are unexpected delays. Sign up our newsletter by email to receive notifications as soon as they are back in our stock.
How can I track my order? When will my items arrive?
Once your order is shipped, you will receive a shipping confirmation email with tracking number and link. You can then track your order’s shipment by entering your tracking number at www.fedex.com or www.ups.com. Please allow for 3-5 business days for arrival after your order is placed (depending on location).
What is your privacy policy?
We care about the privacy of our customers. Please read our entire Privacy Policy page.
Is my credit card information kept secure?
Our website uses Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information.
I don't wish to give my credit card information online. Are there other ways to order?
Yes, you can pay using PayPal.
I'm missing an item from my order. What do I do?
If an item has been missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers (order may have been sent in multiple packages).